Deliver of a sparkling new cooker should be a joyful experience but the installation company refused to install the new cooker despite us having sockets moved. The good news was after calling Robert Shaw Plumbing & Heating and explaining the situation, reassured my very upset wife that an engineer would be on-site shortly and would do whatever was necessary to get our sparkling new dual-fuel range cooker installed, ready to cook this evenings tea for the family. Andy the engineer arrived promptly and reassured my wife that he would get the cooker installed. Andy confirmed that there was no problem with the location, despite the installation team refusing to install. Andy was polite, professional and through engaging, conversations managed to calm my wife down. We can not thank the team at Elite Group enough! Outstanding customer service. So if we ever need a Plumbing or Heating guy, these awesome folks are a perfect choice!