Your office staff were efficient and helpful and kept me fully informed. Service was excellent and completed well within the advised timescale. Cleanliness and tidiness was maintained throughout. The workmen were friendly, punctual and polite at all times. I am very satisfied with the work carried out and have no reservations in recommending Elite. The cavity wall insulation is already making a positive difference to the house temperature.

Absolutely perfect with all jobs done for me and my family, highly recommend to anyone! Well done with the shop Rob, looks mint!

Robert and his team were very efficient, clean and tidy when they removed an old gas fire and fitted three new radiators for me. Highly recommend.

Very reliable clean and tidy work was to a high standard

Good quality service turns up when arranged and a fair price so what’s not to like . would recommend to anyone

Had them couple times to service fire and boiler always punctual friendly and efficient

Great start to the New Year yet another boiler fault so time to bite the bullet

Phoned Elite and got a quote for a replacement boiler with a 10 year guarantee.

From initial contact to commissioning took less than 24 hours very professional indeed and thanks to Lee and Aidan.

Thanks again for a great speedy response! Andy whos serviced my boiler last year was very helpful and friendly. everything was up and running again within a day of contacting the company can’t ask for better than that !

I booked a boiler service on a excellent offer through Facebook. I was not sure what level of service I was going to get for the price but I need’nt have worried. I got a few e mail from the company asking when I wanted the service. Then I got a phone call from them offering me different times to suite. I got a very nice plumbing engineer who was very friendly and clearly knew his job. I felt he did not rush the job and went above what I expected. Please pass my thanks to Mr A Cullen for a job well done. I would have no problems recommending this company and rate them 5 stars for service and job.

We are landlords and have used them recently for the first time.It will not be the last.Fast,efficient,friendly and priced reasonably.Tennants were highly delighted to be back to normal in no time at all which was very important to them with very young children.

On Monday I had a leak sorted in my kitchen plus two toilets fixed. Whilst Lee hadn’t planned to look at a leaking pipe in my yard, he was more than happy to sort it for me. Very friendly, quote was given at the beginning so I knew what to expect. Hopefully won’t need to use your services again but if needed I would without hesitation. Also happy to recommend.

Had a leak in our bathroom but just couldn’t locate it. Luke from Elite Group came round and quickly, cleanly sorted it. Great job at a reasonable price. Thank you.

I used Elite Group to replace my faulty boiler. They had very good communication and were quick at getting in contact with me after I left them a voicemail. They also went out of their way to fit me into their schedule at 3 days notice, working on a Saturday. Their engineer, Joe was very professional. He not only turned up, but was exactly on time (unlike other plumbers I’ve experienced in the past). The work carried out was quick and efficient. The old boiler removed, new one installed and tested in just over 4 hours. Robert Shaw came around to check the work and register the guarantee. Very good experience and I would recommend these to anyone in and around Darlington or Teesside.

My very ancient boiler decided to give up yesterday – called Elite this morning – after recommendation from my Daughter – to see if they could help. Andy arrived this afternoon, identified the problem and fixed within the hour.
Excellent service, also Andy is so friendly but knows his trade so well and very informative. Will always use this Company in future – highly recommended.

Deliver of a sparkling new cooker should be a joyful experience but the installation company refused to install the new cooker despite us having sockets moved. The good news was after calling Robert Shaw Plumbing & Heating and explaining the situation, reassured my very upset wife that an engineer would be on-site shortly and would do whatever was necessary to get our sparkling new dual-fuel range cooker installed, ready to cook this evenings tea for the family. Andy the engineer arrived promptly and reassured my wife that he would get the cooker installed. Andy confirmed that there was no problem with the location, despite the installation team refusing to install. Andy was polite, professional and through engaging, conversations managed to calm my wife down. We can not thank the team at Elite Group enough! Outstanding customer service. So if we ever need a Plumbing or Heating guy, these awesome folks are a perfect choice!

Excellent, professional service by Lee, very efficient, left everything clean and tidy. Good communication from the company to arrange the job.Would definitely recommend.

Robert Shaw came to fit my new gas cooker today, the service was impeccable, the engineer was very professional and friendly, I definitely recommend this Company

As a Director of a Lettings Agency my Business has worked with Robert Shaw and his team for over 3 years now and he has assisted our tenants and landlords with a variety of plumbing and heating related issues which have all been carried out to a high standard by their professional team. I would happily recommend anyone using them.

The service I received from Andy today was excellent I have had 4 different heating and plumbing engineers out to the boiler in the last 3 years, two refused to work on it and advised I get a new boiler the last one charged me £400 for a service and a part that he said was the problem, when I called back because it had the same fault he wasn’t interested. So today I was quite concerned about having the boiler serviced Andy reassured me that I didn’t need a new boiler and what was the problem I will certainly be using and recommending your company again.

I recently had a boiler fitted and some electrical work carried out by Robert shaw and they were fantastic, no mess the job was done professionally and it’s been perfect since!!

Your employee of the month just did a good job of the boiler service. Thanks

Outstanding service from start to finish! First class company, highly recommend!

Highly recommended! First class service